Questions? we've got answers
The things Miami homeowners ask us most, straight and simple.
What makes Clean My Mess different from other companies?
Exceptional service across deep, advanced and intensive cleaning options — and a booking experience to match. Schedule online in about 60 seconds: customize your clean, add extras and pick the interval that fits your life. Behind it all is a professionally trained, vetted team that treats your home with respect.
What areas do you serve?
We serve the greater Miami area, including Downtown, Brickell, Miami Beach, Coral Gables, Coconut Grove, Sunny Isles, Aventura and more. Enter your zip code in the booking form to check availability, or call us for clarification.
Is tipping customary? How much should I tip?
Tipping is customary and greatly appreciated, but entirely at your discretion. We prioritize fair wages — our team is among the highest-paid in the business — so our professionals are well-compensated, happy and motivated to do excellent work either way.
Can I request the same cleaner each time?
Yes — you can request the same cleaner for every session. If they need time off, you choose: reschedule or an alternate cleaner.
Can I leave a key for the cleaners?
Yes. After the initial visit, leaving a key is preferred for your convenience.
Does the price include transportation and supplies?
Our prices already factor in labor, transportation and supplies — no hidden fees.
Do you bring your own supplies?
Yes we do! The only things we don't bring are a ladder or step stool, a toilet brush, and pest-control products.
Which service do you recommend for a first-time customer?
Start with our Deep Cleaning — it's an excellent reset for your home's cleanliness level. Regular recurring cleanings then maintain that high standard effortlessly.
Still curious? Call or text (786) 687-2752 — we answer 24/7 — or book online.