Privacy Policy for CleanMyMess
Effective Date:  October 5th 2024

At CleanMyMess, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

  1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Service Information: Details about the cleaning services you request, including property details, cleaning preferences, and service dates.
  • Payment Information: Billing information and payment details (credit/debit card numbers, bank account details), which are securely processed by third-party payment providers.
  • Technical Information: IP address, browser type, device information, and browsing patterns when you access our website.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To schedule, manage, and provide the cleaning services you request.
  • Customer Support: To respond to inquiries, provide customer support, and send updates regarding your services.
  • Billing and Payments: To process payments for services and manage invoices.
  • Improving Our Website: To monitor and improve the performance of our website and the services offered.
  • Marketing: To send promotional materials or offers, but only with your consent. You may opt-out of receiving these communications at any time.
  1. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, secure servers, and access controls.

  1. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business (e.g., payment processors, customer management platforms) and who are bound by confidentiality agreements.
  • Legal Compliance: We may disclose your information when required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  1. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files that a website places on your device to collect information about your activities on the site. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Your Rights

You have the right to:

  • Access and request copies of your personal information.
  • Correct or update any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to legal obligations.
  • Opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us at [Insert Contact Information].

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for any updates. Your continued use of our services constitutes your acceptance of any changes to this Privacy Policy.

  1. Online Booking

When you use the online booking feature on our website, we collect information necessary to schedule and confirm your services. This may include:

  • Contact Information: Name, email, and phone number to communicate about your booking.
  • Service Details: Information about your property and the specific cleaning services requested.
  • Payment Information: If payment is required during the booking process, your payment details are processed securely through a third-party payment provider.

We take every precaution to ensure that your booking and payment information is protected with encryption and secure servers. Payment details are not stored on our systems, and we rely on trusted third-party providers for payment processing.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.