Privacy Policy

Privacy Policy for CleanMyMess Effective Date: October 5th, 2024 At CleanMyMess, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. Information We Collect We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, phone number, and other contact details.
Service Information: Details about the cleaning services you request, including property details, cleaning preferences, and service dates.
Payment Information: Billing information and payment details (credit/debit card numbers, bank account details), which are securely processed by third-party payment providers.
Technical Information: IP address, browser type, device information, and browsing patterns when you access our website. How We Use Your Information We use your personal information for the following purposes:
Service Delivery: To schedule, manage, and provide the cleaning services you request.
Customer Support: To respond to inquiries, provide customer support, and send updates regarding your services.
Billing and Payments: To process payments for services and manage invoices.
Improving Our Website: To monitor and improve the performance of our website and the services offered.
Marketing: To send promotional materials or offers, but only with your consent. You may opt-out of receiving these communications at any time. How We Protect Your Information We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, secure servers, and access controls. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our business (e.g., payment processors, customer management platforms) and who are bound by confidentiality agreements.
Legal Compliance: We may disclose your information when required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files that a website places on your device to collect information about your activities on the site. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our site. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. Your Rights You have the right to:
Access and request copies of your personal information.
Correct or update any inaccurate or incomplete information.
Request the deletion of your personal information, subject to legal obligations.
Opt-out of receiving marketing communications at any time. To exercise these rights, please contact us at (786) 687-2752 or cleaning@cleanmymess.miami. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for any updates. Your continued use of our services constitutes your acceptance of any changes to this Privacy Policy. Online Booking When you use the online booking feature on our website, we collect information necessary to schedule and confirm your services. This may include:
Contact Information: Name, email, and phone number to communicate about your booking.
Service Details: Information about your property and the specific cleaning services requested.
Payment Information: If payment is required during the booking process, your payment details are processed securely through a third-party payment provider. We take every precaution to ensure that your booking and payment information is protected with encryption and secure servers. Payment details are not stored on our systems , and we rely on trusted third-party providers for payment processing. Clean My Mess SMS Privacy Terms Clean My Mess respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data: Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage: We use your data solely for sending updates, and reminders related to our products or services.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

Contact Clean My Mess at 786 687-2752 or cleaning@cleanmymess.miami for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to (cleaning@cleanmymess.miami) or 786 687-2752. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.

Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Clean My Mess will not sell, rent, or share the collected mobile numbers. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.